Terms & Conditions

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  1. General information
    1. These terms and conditions (“Terms and Conditions”) together with our Privacy Policy (Link) apply as between you and us, Grant Creative Cuisine Ltd, in relation to any contract between us for the sale of any goods listed on our website. By using this website you agree to comply with and be bound by these Terms and Conditions. Please read the Terms and Conditions carefully and make sure that you understand them before ordering any Products from our Website.
    2. Please note that before placing an order you will be asked to agree to these Terms and Conditions. If you refuse to accept these Terms, you will not be able to order any Products from our site.
    3. We reserve the right to change these Terms and Conditions at any time. Every time you order Products from us, the Terms and Conditions in force at the time of your order will apply to the contract between us and you.
  2. Definitions
    In these Terms and Conditions the following terms shall have the following meanings:
    “Contract” means any contract between you and us for the sale of Products;
    “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    “Premises” means our place(s) of business currently located at 29 Station Rd, Shepreth, Cambridgeshire, SG8 6GB, UK but which may change from time to time;
    “Products” means any products that we advertise and  / or make available for sale through this Website;
    “we”/ “our”/ “us” means Grant Creative Cuisine Ltd, 29 Station Rd, Shepreth, Cambridgeshire, SG8 6GB;
    “Website” means the website that you are currently using (www.grantcreativecuisine.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
  3. Products
    1. Whilst every effort has been made to ensure that all graphical representations and descriptions of the Products correspond to the actual Products, we are not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Products, not different Products altogether.
    2. Where appropriate, you may be required to select the required, size, model, colour, number and other features of the Products that you are purchasing.
    3. We provide a warranty that on delivery and for a period of 2 years from delivery (“Warranty Period”) the Products shall be free from material defects. However, this warranty does not apply to any defect in the Products arising from:
      1. fair wear and tear;
      2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
      3. if you fail to operate or use the Products in accordance with the user instructions;
      4. any alternation or repair by you or by a third party who is not one of our authorised repairs; or
      5. any specification provided by you.
    4. If you are a consumer, the warranty at clause 3.3 is in addition to, and does not affect, your legal rights in relation to the Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.
    5. Grant does not represent or warrant that all Products will be available at all times. Stock indications are not provided on the Website
  4. How we use your personal information
    We only use your personal information in accordance with our Privacy Policy (link). Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
  5. If you are a consumer
    This clause 5 does not apply to business customers
    1. If you are a consumer, you may only purchase Products from our Website if you are at least 18 years old.
    2. You undertake that all Products ordered by you are for your own private and domestic use only and are not for use as part of a business or for resale.
  6. If you are a business customer
    This clause 6 does not apply to consumers
    1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our Website to purchase Products.
    2. These Terms and Conditions and our Privacy Policy constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
    3. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions or our Privacy Policy.
    4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in the Contract
  7. How the Contract is formed between you and us
    1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
    2. After you place an order:
      1. your payment will be processed and you will receive an email from our payment platform provider acknowledging receipt of your payment; and
      2. we will process your order and send you an email confirming that we have received your order (“Order Acknowledgement”). Please note, however, that receipt of an Order Acknowledgement does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.4.
    3. An Order Acknowledgement will contain the following information:
      1. confirmation of the Products ordered including full details of the main characteristics of those Products;
      2. fully itemised pricing for the Products ordered including, where appropriate, taxes, delivery and other additional charges; and
      3. estimated delivery date(s) and time(s).
    4. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.
    5. A Dispatch Confirmation will detail the estimate delivery date and the order tracking number.
    6. If we are unable to supply you with any Products, for example because those particular Products are not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged within 14 calendar days.
  8. Price of Products and delivery charges
    1. All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
    2. Prices are displayed in Pounds Sterling only
    3. The price of a Product does not include delivery charges. To check relevant delivery charges, please refer to our Delivery page (link)
  9. Payment
    1. Payment for Products can be made using a credit card or debit card.  The following cards are accepted:  Visa and Mastercard.
    2. Payment for Products and all applicable delivery charges is in advance. We will take payment at the time of ordering
    3. All credit card/debit card transactions are subject to validation and are authorised by your card issuer. If your credit card payment is rejected, then your order will not be fulfilled. You will be contacted by email or phone and if we do not receive a reply from you within 5 working days we will reserve the right to cancel your order.
  10. Delivery
    1. All Products purchased by you will be delivered within 30 calendar days of our Dispatch Confirmation, unless otherwise agreed.
    2. Delivery will be completed when the third party carrier instructed by us delivers the Products to the address provided by you at the time of placing your order.
    3. You will own and be responsible for the Products from completion of delivery as set out in clause
    4. We deliver to the countries listed on this page (link) (“Delivery Information”).
    5. If you order Products from our Website for delivery to one of the International Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
    6. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law
    7. Information on delivery prices and estimated delivery times are available to download from
    8. This clause 10.8 only applies if you are a consumer
      1. If we miss the delivery deadline for any Products then you may cancel your order straight away if any of the following apply:
        1. we have refused to deliver the Products;
        2. delivery within the estimated deadline was essential (taking into account all relevant circumstances); or
        3. you told us before we accepted your order that delivery within the deadline was essential.
      2. If you do not wish to cancel your order straight away, or do not have the right to do so under this clause 10.8.1 you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.
      3. If you do choose to cancel your order for late delivery under clause this 10.8.1, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery
  11. Cancellation, returns and refunds
    Clauses 11.1-11.5 only apply if you are a consumer
    Cancellation
    1. If you are a consumer, you have a legal right to cancel a Contract during the period set out below in clause 11.2. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep any Products, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
    2. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
      Your Contract End of the cancellation period
      Your Contract is for a single Products (which is not delivered in instalments on separate days)

      The end date is the end of 14 days after the day on which you receive the Products.

      Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Products on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

      Your Contract is for either of the following:

      • one Product which is delivered in instalments on separate days.
      • multiple Products which are delivered on separate days.

      The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.

      Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.

       

      Your Contract is for the regular delivery of a Product over a set period.

      The end date is 14 days after the day on which you receive the first delivery of the Products.

      Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.

    3. To cancel a Contract, you just need to let us know that you have decided to cancel. You can do this by e-mailing us at support@grantcreativecuisine.com or contacting our Customer Services team on 01763 264729 or by post to Grant Instruments, 29 Station Road, Shepreth, Cambridgeshire, SG8 6GB. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
    4. We will acknowledge receipt of your request to cancel a Contract within 2 days of receiving your request. Where you have supplied an email address, we will send such acknowledgement and any other communications by email to that address, otherwise we will correspond by post.
    5. If you cancel your Contract we will:
      1. refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
      2. refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of Products within 3-5 days at one cost but you choose to have the Products delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
      3. make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
        1. if you have received the Products and we have not offered to collect it from you: 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us. For information about how to return Products to us, see clause 12;
        2. if you have not received the Products or you have received them and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
    6. Warranty Period
      If any Products you have purchased develop faults within the Warranty Period you may be entitled to have such Products repaired or replaced. You must contact us as soon as you become aware of any fault to arrange for collection and return of such Products. We will assess the Products and alleged faults upon receipt and, provided that such faults fall within the warranty set out at clause 3.3 above, we will, where possible, repair the faulty Product or issue replacement Products at no additional cost to you. If you are a consumer, this right is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
    7. If any Products develop faults outside of the Warranty Period, the process in clause 11.6 will apply, except that you will be responsible for paying the cost of delivery, labour and materials.
      Clauses 11.8-11.10 only apply if you are a business customer
      Products sent in error, faulty Products and damage in transit
    8. We aim to always provide high quality Products that are fault free and undamaged.  On occasion however, Products may need to be returned:
      1. if you receive Products which do not match those ordered, you should contact us within 14 calendar days of receipt to arrange collection and return. You will be given the option to have the Products replaced with those ordered (if available) or to be refunded through the payment method used when the Products were purchased. Products must be returned in their original condition with all packaging and documentation. The packaging does not need to be unopened. Replacements will be issued on receipt of the returned Products. We will be responsible for all delivery costs of returning the Products to us and, where relevant, delivering replacement Products to you.
      2. if any Products you have purchased develop faults within 14 calendar days of delivery, you must contact us within 14 calendar days of delivery to arrange collection and return. We will assess the Products and alleged faults upon receipt and if we conclude (at our discretion, acting reasonably and in good faith) that the fault is not a result of mistreatment by you (deliberate, negligent or otherwise), we will, at your option, either issue replacement Products at no additional cost to you or a refund through the payment method used by you when purchasing the Products. We will be responsible for all delivery costs of returning the Products to us and, where relevant, delivering replacement Products to you.
    9. Any refunds due under clause 11.8 will be processed in accordance with clause 11.5 above.
    10. If Products are damaged in transit and the damage is apparent on delivery, you should sign any applicable delivery note to the effect that the Products have been damaged. To return the damaged Products, please contact us within 3 calendar days of receipt of the Products to arrange collection and return. We will issue replacement Products at no additional cost to you and be responsible for all delivery costs.
      General
    11. Where we have stated that we will be responsible for delivery, we will pay the cost of standard delivery for returns and either the cost of returning the Product after repair or the cost of shipping replacement Products. We will not, however, be liable for any additional costs such as express delivery.
    12. If you wish to return Products to us for any of the above reasons, please contact us using the email support@grantcreativecuisine.com or phone +44 (0) 1763 264729 to make the appropriate arrangements.  We will require the following details:
      1. order reference number;
      2. Product(s) which are to be returned;
      3. serial number, located on the packing box product label;
      4. confirmation of contact details; and
      5. reason for return.
    13. We reserve the right not to accept returns of Products in certain circumstances and taking into account the following:
      1. any use or enjoyment that you may have already had out of the Products beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them (such as you would, for example, handle a display item in a shop).  Please note that opening packaging does not prevent you from returning Products unless the Products fall under sub-Clauses 15.8.3 or 15.8.5 and in any event does not include the opening of delivery packaging, only the packaging of the product itself;
      2. Products which are sealed for health or hygiene reasons that have been unsealed after delivery;
      3. any discounts that may have formed part of the purchase price of the Products to reflect any lack of quality made known to you at the time of purchase.
  12. Our rights to cancel
    1. We may have to cancel an order before the Products are delivered, due to an Event Outside Our Control or the unavailability of stock. If this happens:
      1. we will promptly contact you to let you know;
      2. if you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts to you within 14 days.
  13. Our liability if you are a consumer
    This clause 13 only applies if you are a consumer
    1. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
    2. We only supply the Products to you for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. We do not in any way exclude or limit our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation;
      3. any breach of your statutory right to own the Products outright and free of any claims or charges;
      4. any breach of the statutory requirement for the Products to (a) correspond with their description, and (b) be of satisfactory quality and reasonably fit for the purpose for which they are supplied; and
      5. defective Products under the Consumer Protection Act 1987.
  14. Our liability if you are a business
    This clause 14 only applies if you are a business customer
    1. We do not in any way exclude or limit our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation;
      3. any breach of the terms implied by s.12 of the Sale of Goods Act 1979; and
      4. defective Products under the Consumer Protection Act 1987.
      5.  
    2. Subject to clause 14.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
      1. any loss of profits, sales, business or revenue;
      2. loss or corruption of data, information or software;
      3. loss of business opportunity;
      4. loss of anticipated savings;
      5. loss of goodwill; or
      6. any indirect or consequential loss.
    3. Our only liability to you under these Terms and Conditions and any Contract shall be repair or replacement of, or refund for, any Products ordered by you under a Contract, as set out in clauses 11.6-11.13.
    4. Except as expressly stated in these Terms and Conditions, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms and Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
  15. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
    2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
      1. we will contact you as soon as reasonably possible to notify you; and
      2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
    3. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
  16. Use of the Website
    1. Communications
      1. When using the enquiry form or any other communication function on the Website you should do so in accordance with the following rules:
        1. obscene or vulgar language must not be used;
        2. content that is unlawful or otherwise objectionable must not be submitted. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
        3. content that is intended to promote or incite violence must not be submitted;
        4. it is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;
        5. the means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
        6. you must not impersonate other people, particularly employees and representatives of either us or our affiliates; and
        7. our communications functions must not be used for unauthorised mass-communication such as “spam” or “junk mail”.
      2. You acknowledge that we reserve the right to monitor any and all communications made to us through or using our Website.
      3. You acknowledge that we may retain copies of any and all communications made to us through or using our Website.
      4. You acknowledge that any information you send to us through our Website or content that you post on the Website may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information.  Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
    2. Intellectual property
      1. We are the owner or licensee of all intellectual property rights in the Website and any content featured on the Website including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software.  By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and international intellectual property and other laws.
      2. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use or internal business use.
      3. Subject to clause 16.2.2, you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless we give our express written permission to do so.
    3. Availability
      1. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
      2. You are responsible for making all arrangements necessary for you to have access to our site.
      3. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
    4. Content
      1. No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
      2. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.
    5. Viruses
      1. We do not guarantee that our site will be secure or free from bugs or viruses.
      2. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
      3. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
    6. Linking to our Website
      1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
      2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
      3. This Website may contain links to other sites.  Unless expressly stated, these sites are not under our control or that of our affiliates.  We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
  17. Other important terms
    1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms and Conditions.
    2. You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing. However, if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty at clause 3.3 to the recipient of the gift without needing to ask our consent.
    3. Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining terms and conditions.  This term shall apply only within jurisdictions where a particular term is illegal.
    4. In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
    5. Nothing in these Terms and Conditions shall confer any rights upon any third party.  The agreement created by these Terms and Conditions is between you and Grant.
    6. All notices / communications shall be given to us either by post to our Premises (see address above) or by email to enquiries@grantcreativecuisine.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
    7. We may from time to time send you information about our products and/or services.  If you do not wish to receive such information, please click on the unsubscribe link in the email which you receive from us or contact us using support@grantcreativecuisine.com
    8. These Terms and Conditions are governed by English law. This means a Contract for the purchase of Products through our Website and any dispute or claim arising out of or in connection with it will be governed by English law.
    9. If you are a consumer, you and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
    10. If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).